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General Terms and Conditions

The following terms and conditions are written in German and can be saved by the customer. Upon request, they can be provided in digital or written form via email at info@woca-shop.ch.

§ 1 Product Selection

  1. The customer can select and order products from the website mentioned above.
  2. A separate product description is provided for each product on the respective webpage.
  3. The selected products are collected in a virtual shopping cart. At the end of the shopping process, the customer receives an overview of the selected products, including the total price and shipping/packaging costs.
  4. Before submitting the order, the customer can review and correct the order, particularly regarding price and quantity.

§ 2 Return Policy

1. Right of Return

The customer can return received goods within 10 days without stating any reasons. The return period begins at the earliest upon receipt of the goods and this notice. Timely dispatch of the goods is sufficient to meet the deadline. In any case, the return is at the customer’s expense and risk. Returns should be sent to:

2. Consequences of Return

In the case of a valid return, both parties must return the received benefits. Any benefits derived (e.g., usage advantages) must be reimbursed. If the returned goods have deteriorated, compensation may be required, unless the deterioration is solely due to checking the goods as would be possible in a physical store.

§ 3 Prices

The listed prices at the time of order, as displayed on www.woca-shop.ch, apply.

§ 4 Conclusion of Contract

The offers on www.woca-shop.ch are subject to change and non-binding. A contract is only formed when www.woca-shop.ch confirms the customer’s order in writing.

§ 5 Contract Execution

  1. Order Processing: Orders will be processed within 48 hours.
  2. Delivery: Available products will be shipped within 2 business days.
  3. Shipping Costs: Shipping costs depend on weight and are displayed in the shopping cart.

§ 6 Payment Terms

Customers receive an invoice upon ordering and with delivery. Payment options include invoice, advance payment, or cash on delivery (CHF 15 surcharge). Pickup and cash payment can be arranged by phone.

§ 6.1 Late Payments

In case of non-payment, all outstanding amounts become immediately due, and further deliveries may be suspended. Additional fees apply for reminders: CHF 10 for the second notice and CHF 40 for the third. If unpaid, debts may be transferred to a collection agency, which may apply an annual interest rate of up to 15%.

§ 7 Warranty and Liability

Defective products must be reported and returned at the company's expense. The warranty period is one year, and the company may choose to repair or replace the product.

§ 8 Force Majeure

  1. If www.woca-shop.ch is unable to fulfill obligations due to force majeure (e.g., war, natural disasters), it is released from its duties for the duration of the hindrance.
  2. If a delay lasts longer than one month, the customer may withdraw from the contract.

§ 9 Data Protection

www.woca-shop.ch complies with data protection laws. Google Analytics and AdWords are used for analysis without collecting personal data.

§ 10 Final Provisions

The contract language is German. If any provision is invalid, the remainder of the terms shall remain unaffected.

Version: 04/2016